My professional journey has been marked by valuable accomplishments both as a dedicated solo designer and as part of collaborative teams. Working with colleagues, I've helped organizations reduce costs and drive revenue growth by developing exceptional digital experiences.
Getaroom.com needed to streamline the navigation of the room type inventory on the agent's hotel booking platform. The complicated interface was causing problems for both new and experienced agents, resulting in delayed response times to caller requests. The design challenge was to increase user engagement and simplify the selection of appropriate room types.
Optimization of Room Type Inventory for an Online Travel Platform
FEATURED DESIGN PROJECTS
Conversational Design for a Virtual Financial Assistant
As a member of the UX design team at BofA, I helped design Erica's conversational capabilities within the mobile app, allowing users to inquire about credit status, cash balances, and payment details for small business accounts, as well as handle a variety of user inquiries ranging from merchant transactions to unauthorized charges.
Telephony Integration for a Field Service Management Software Solution
As a Senior UX Designer at Sera Systems, I took on the challenge of seamlessly integrating a telephony system with the FSM platform to enable home service companies to monitor their advertising spend and the performance of their customer service representatives.